Coronavirus (COVID-19) Update 30th December 2020.

Following the most recent government announcement today, we are saddened to say that our Mansfield & Bassetlaw sites will be closing from 00:01 on Thursday 31st December until further notice.

There’s no need to contact us, we’re taking care of everything automatically. All memberships will be frozen, and we will not take any further payments during the closure. Please don’t cancel your direct debit, your PRICE FOR LIFE is locked in!

Unfortunately, if your direct debit collection day is the 1st January, we will be unable to stop the payment as it will have already been processed. But your future payments will be frozen, and your membership will be credited in full for the period of closure. This applies to both direct debit and annual memberships.

We understand the impact this can have not only physically and mentally, but we’re in this together! As a member you have access to Your Space at Home which has a mixture of on-demand and live streaming classes to suit everyone’s needs.

Sites Temporarily Closed:
Your Space Mansfield
Worksop Leisure Centre
Retford Leisure Centre
Bircotes Leisure Centre

Sites Remaining Open:
Your Space Metrodome
Your Space Hoyland
Your Space Royston
Your Space Dearneside
Dorothy Hyman Sports Centre
Your Space Pontefract
Hillies Golf Course
Kilton Forrest Golf Course (*Course will remain open but only for 2 balls as opposed to 4 balls).


Re-opening FAQs – Update 08.12.20

Take a peak at our most relevant FAQs before you enjoy your brand new fitness space:

What has changed in the gym?

It’s out with the old and in with the new, we have installed the latest, state of the art Technogym cardio and resistance kit ready for when we are re-open! We’re also the very first site in the north of England to install the latest Technogym Excite Live cardio range, which brings your gym experience to life. 

Why Technogym?

Technogym is the world leading fitness equipment supplier, often referred to the Rolls Royce of gym equipment. As the official supplier to the Olympic Games we can assure you will have the best kit in your venue. Technogym will not only support your gym session the digital support will help build a healthy active lifestyle for yourself. 

Do I still need to book my session?

Yes please, we are still asking you to book if you wish to attend the gym Monday to Friday, this allows us to ensure social distancing and strict Covid measure are adhered to. If you are visiting at a weekend you can train and anytime and there is no need to book.

Is there anything I need to do before I use the equipment for the first time?

If you are a smart phone user, we ask for you to download and register for the Your Space App before you arrive for your first session, the app will be your go to place for bookings, gym programmes, logging any workouts. 

Not sure how to get started? Take a look at our video which explains the steps. Although these steps show class bookings, the same steps apply for gym and swim sessions.

– Members can book up to 9 days in advance for all sessions.
– Bookings are required for gym sessions & swim sessions
– Members can book one gym session and one swim session per day (Subject to availability)

Not downloaded the free Your Space App yet? Click the links below 👇
Apple Devices
Android Devices

What will happen when I visit for my first session?

Our instructors will be on hand to give you a quick demo how the new equipment works and then allow you to have a go. We advise all our members to then book a 30 min slot with an instructor after your first visit to be shown more detail around the new equipment and build your own personalised programme. 

What will happen to my old programme and how does the new one’s work?

Don’t worry, we are keeping your Chip and Pin card for a short while. This will allow us to access your old programme and use this to build your new programme in the Technogym system. To log workouts in the new gym you can either use your Smart Phone on each piece of equipment of purchase a TGS Key or Wrist Band which connects wirelesses to each piece of equipment.  TGS Keys and Wrist bands will be on offer with a 50% reduction (£5 instead of £10) for the rest of 2020 for current members

Are the changing rooms and showers still closed?

Unfortunately they are at the moment, however we have been working hard to fully refit the fitness changing rooms. We are hoping the Covid restriction allows us to open them soon. We can’t wait for you to see the shiny new ones. 

Are there any other Covid Restriction in place?

We still have a limited number accessing the gym at one time and also have equipment socially distanced, you may find some of the equipment is placed out of use for this reason. We also ask that you still sanitise your hands-on entry each visit and wear a face covering in communal areas before you start exercising. As well as following any other government guidance. 

How does the disinfection of equipment work?

We are still asking for your support by looking after yourself and others by cleaning any equipment before and after use. However, there is 2 main difference. 

1-Due to the sensitivity of the new equipment we ask you to spray the cloth and then wipe the machine, rather than spray the machine. 

2- After member feedback you will now pick up your own cloth and spray as you entry the gym and use these until you leave. When you leave pop your cloth in the dirty wash basket. Unfortunately, we can any wash the cloth provided before you ask for a personal laundry service 😊  

Our teams will still conduct an intensive sanitation following each booked session before the next one starts. 

Your venue will be closed but your payments will be frozen – 4.11.20

Unfortunately, due to the most recent government lockdown announcement, we will once again be temporarily closing on Wednesday 4th November at 10pm.

We will automatically FREEZE all memberships and we WILL NOT TAKE ANY PAYMENTS during the closure. So there is NO NEED to cancel your Direct Debit, or your membership.

For payments that have been collected on 1st November should we be able to re-open on the 2nd December you will not make any payment until the 1st of January.

There’s no need to contact us, we’re taking care of everything automatically.

We can’t wait to welcome you back as soon as we possibly can. (Fingers crossed we are allowed to re-open on 2nd December.)

We can’t thank you all enough for the support you have shown us during these difficult times.

We understand the impact this can have not only physically and mentally, but we’re in this together! To keep you active at home we are giving 3 months FREE access to our new online club – Your Space at home

Keep an eye on your emails for your exclusive promo code!

Classes are back… update 26.10.20

Group Exercise Classes – We are delighted to say that our group exercise classes are back and are now available to book online!

After further discussions with local authorities and further industry guidance, we have been given the go ahead to re-introduce our group exercise classes.

Classes can be booked through the Your Space App or by clicking the following link: https://bit.ly/BPLBookingsBarnsley

As a member you can book classes from the new time of 7am for up to 9 days in advance.

Bookings will only count if they were made after 14:00 on Sunday 25th October. If you booked anytime before this please re-book as your previous booking will not count, sorry for any inconvenience caused.

As we are now back offering our classes at our venues, we will no longer be offering live classes on the Your Space App due to instructor availability.

Also, we will still keep giving members at venues effected by the Tier 3 restrictions FREE access to Your Space at Home until January! This is our new online club that has over 1200 minutes worth of your favourite classes, taught by your favourite instructors, that you can do from the comfort of your own home. We will be sending out your unique code for this in the coming days.

COVID-19 Tier 3 update 21.10.20

We would just like to give you a reassuring update regarding today’s announcement from the Government. As you may be aware, our area will now be in Tier 3, the very high level of the Covid Alert system from 00:01 on Saturday 24th October. However, your venue will still remain open, with some minor changes.

Gym
– The gym will be open as usual with all social distancing measures in place.

Group Exercise Classes – Unfortunately, due to the Tier 3 restrictions from the government, there will now be no group exercise classes taking place from Saturday 24th October, until government restrictions are relaxed.

However, we will be live streaming your favourite classes via the Your Space App from Saturday 24th October. We will be releasing a live streaming timetable in the coming days, watch this space…

Also, we will now be giving all our members at venues effected by the Tier 3 restrictions FREE access to Your Space at Home until January! This is our new online club that has over 1200 minutes worth of your favourite classes, taught by your favourite instructors, that you can do from the comfort of your own home. We will be sending out your unique code for this in the coming days.

Swimming
Swimming sessions and lessons remain unaffected, and will continue as usual with all social distancing measures in place.
Changes will be made to Calypso Cove Waterpark opening days and times in the coming days. Please keep an eye out on their Facebook page for updates.

Café
The café will remain open with a limited menu available, but you will only be able to order takeout food and drinks.
Outdoor seating will remain available.

Sports Hall
Unfortunately, sports teams won’t be unable to use the sport hall at this time due to current government guidelines.

Badminton
Badminton courts will remain available to book, although players must be from the same household (Maximum of 4 players).

COVID-19 Tier 2 update 12.10.20

We would just like to give you a reassuring update regarding yesterday’s announcement from the Government. As you may be aware, our area is now in Tier 2, the high level of the Covid Alert system. However, at this present time, this means there are no changes to the current way we are operating with safety restrictions in place.

We are extremely thankful for your cooperation so far and we please ask you remain alert, continuing to follow all the steps to keep our staff, members and yourself safe;

  • Follow all social distancing rules and remain 2 metres apart in all areas of our facility
  • Continue sanitising your hands regularly
  • Ensure you wipe down the equipment after each use with cleaning equipment provided
  • Train on your own (pairs permitted if you are from the same household)
  • Wear a face covering in all communal areas

We will continue to operate our current group exercise programme with all social distancing measures in place. Normal booking processes apply to our classes and gym sessions where applicable – please note bookings can only be made for people in the same household.

All aquatics activities including swimming lessons will take place as they have been unless you are contacted and told otherwise.

We are working closely with the local authorities on the provisions we can operate and we will provide updates as soon as we have any further information. Please stay safe and follow the guidelines in place so we can continue to remain open. After all, this is your space to feel good.

COVID-19 face covering update 15.09.20

From the 21st September we are asking members to wear a face covering in busy areas.

Although we are rigidly monitoring capacities within our facility as per government guidance there will be a slight increase in people passing through reception and communal areas, therefore using a face covering is an extra precaution we’d like you to take.

Areas where a face covering is required;

Main Reception
Pool Changing rooms and toilets
Corridors
Pool Viewing Balcony
Sports Hall viewing areas

You are not required to wear a face covering whilst you are exercising.

If you forget a face covering, don’t worry, we have a limited supply on reception that you can purchase.

What we are doing to keep you safe

We’ve missed you and we’re looking forward to welcoming you back to Your Space.

We’ve been working hard behind the scenes to create a safe environment for you to visit and we’ve made some changes to how we do things. Everyone will have a part to play in keeping our gyms safe, and we’ll be asking you follow a few rules too.

Keeping you safe and healthy is our number one priority. That’s why we’re introducing new cleaning procedures and social distancing measures, which have been guided by the experts at UK Active, the UK government and Public Health England.

Cleanliness

Members will be expected to sanitise their hands at reception and additional hand sanitiser units have been positioned at key areas across the sites.

Cleaning and disinfecting

We’ll be sanitising gym equipment throughout the day and giving the entire site a deep clean every night. All staff have had cleaning training and they’ll be using enhanced cleaning processes including a detergent, followed by a disinfectant.

Social distancing

You’ll see new social distancing signs around the gym, including one-way systems where possible. We’re also limiting the number of members in each area, such as the gym floor, studios, swimming pool and changing rooms. And we’ve reduced the amount of equipment and lockers available.

Changes to classes

Group Exercise Classes – We are delighted to say that our group exercise classes are back and are now available to book online!

After further discussions with local authorities and further industry guidance, we have been given the go ahead to re-introduce our group exercise classes.

Classes can be booked through the Your Space App or by clicking the following link: https://bit.ly/BPLBookingsBarnsley

As a member you can book classes from the new time of 7am for up to 9 days in advance.

Bookings will only count if they were made after 14:00 on Sunday 25th October. If you booked anytime before this please re-book as your previous booking will not count, sorry for any inconvenience caused.

As we are now back offering our classes at our venues, we will no longer be offering live classes on the Your Space App due to instructor availability.

Also, we will still keep giving members at venues effected by the Tier 3 restrictions FREE access to Your Space at Home until January! This is our new online club that has over 1200 minutes worth of your favourite classes, taught by your favourite instructors, that you can do from the comfort of your own home. We will be sending out your unique code for this in the coming days.

Limited services and facilities

Our relaxation areas and cafés will have a reduced service. Please see relevant site for specific details.

Protecting you and our teams

We’ve installed plastic shields at our reception desks and we’ll be providing Personal Protective Equipment (PPE) to our staff if necessary.

Here’s a short video of what to expect from a typical Your Space Venue…

How you can keep yourself and others safe

To keep our gyms as safe and clean as possible, we need your help too. We ask that you follow a few simple rules when you visit our clubs.

Before coming to the gym

Booking a session. All members will be asked to pre-book a session before attending our facilities via the Your Space App. This will be required for a gym session, classes or members swims.

Members will be giving an advanced booking privilege and be able to book up to 9 days in advance. Here’s a video to show you how to book:

Stay home if you’re unwell. Please don’t come to the gym if you feel sick or have COVID-19 symptoms.

Bring your own. Bring a full water bottle as the water fountains aren’t in use. If you’re doing yoga or Pilates, bring your own mat if you have one. Please don’t bring a sweat towel.

Travel light. We won’t have as many lockers available as usual, so please think about how much you’re bringing with you.

Pre-book your swim. In addition to booking exercise classes, you’ll also need to book your swimming session in advance if you’d like to use the pool. You can do this using the Your Space App or online bookings.

Bring your bank card. As we can’t accept cash if you want to buy anything.

Online workouts. We know you might be worried about coming back to the gym…that’s why we’re bringing the classes to your home! Take a look at our brand new Your Space At Home platform for all of our latest workouts.

FAQs 

If you’d like to see what a typical club looks like, check out the video above under the ‘Protecting you and our teams’ section. You’ll be able to see the social distancing measures and enhanced hygiene procedures we’ve put in place to keep you safe, along with new rules for visiting your local gym. 

We’ve answered your questions below, but if you have any further queries, please contact your gym when it’s open again. 

Please note that these FAQs are subject to change as we adapt to new government guidelines. Your safety is our number one priority.

Memberships

Have my payments been suspended?

There’s no need to contact us, we’re taking care of everything automatically. All memberships will be frozen and we will not take any further payments during the closure. Please don’t cancel your direct debit, your PRICE FOR LIFE is locked in!

Why has payment been taken for November?

Due to the late announcement on Saturday evening it was impossible to stop any payments, therefore, if we are able to re-open on 2nd December then your next payment date will not be until 1st January. We will not be issuing refunds as standard due to the length of time it takes to generate and receive, all annuals will be given a further month and the 15th payment won’t be taken in November.

Why is there a transaction pending on my account?

Where your membership has been frozen or cancelled, in some cases, your online banking may show your next payment as pending (or listed as an upcoming bill/Direct Debit due for collection). We recommend checking with your bank to see if any additional payments are due.

I am an annual pre-paid member, will my membership be extended?

Yes, we’ll be extending your membership by the length of time that the club is closed for.

How do I access Your Space at Home?

We understand the impact this can have not only physically and mentally, but we’re in this together! To keep you active at home we are giving 3 months FREE access to our new online club – Your Space at home

Keep an eye on your emails for your exclusive promo code!

Our approach to safety, cleanliness and social distancing

Is it safe to go back to the gym?

Yes, we’re confident in our ability to minimise the risk of infection and keep our members safe. 

We’ve implementing enhanced cleaning procedures and adopting stringent social distancing measures to create a safe environment for you to visit. 

 We are also asking members and staff not visit the club if they feel unwell or have COVID-19 symptoms, and there will be clear signage to reflect this. 

What are your enhanced cleaning and safety procedures?

Both staff and members will play a part in creating a clean and safe environment for everyone. Our increased infection prevention procedures include:

  • Hand sanitising stations: We ask that you sanitise your hands in the entrance on arrival and throughout the gym during your visit
  • Disinfectant Wipe Pods: We also ask that you clean any gym equipment before and after use with the cleaning products avaialble.
  • Enhanced cleaning procedures- our teams will be carrying out enhanced cleaning procedures focusing heavily on all touch points throughout the day.
  • Increased cleaning hours: Gym equipment will be sanitised on a regular basis throughout the day and the gym. We’ll also be shortening group exercise classes to allow more time for the studios to be cleaned.
  • Training: All staff have undertaken cleaning training including COVID-19 Awareness, Infection Prevention and Hand Hygiene
  • Protection: We’ve installed plastic shields at reception desks and we’ll be providing PPE for our staff in line with Public Health England recommendations.
What social distancing measures have you put in place?
  • Social distancing signage: This includes including floor markers indicating where to stand, posters indicating capacity in each area of the gym and, where possible, directional signs indicating one-way systems
  • Limits on numbers: To avoid overcrowding, we will limit how many people are allowed in the gym at once.It is important you book your session before you arrive , so we can keep track of numbers and always comply with social distancing measures .We will need to ask you to wait before you enter the gym floor, using the social distance markers. We ask all members not to enter the site until the start of their session.
  • Smaller classes: When we recommence classes, our Studio capacity will be reduced for group exercise classes to allow for the 2-metre social distancing rule. When you’re waiting for your class, please follow social distancing rules and clear the studio space as quickly as you can when the class has finished.
  • Shorter classes: When we recommence classes. They we will run for a duration between 30 and 45 minutes, to allow time for cleaning and to allow members to leave the studio safely.
  • Shorter classes: Classes will be between 30 and 45 minutes, to allow time for cleaning and to allow members to leave the studio safely
  • Less equipment: Some equipment on the gym floor will be unavailable to allow for social distancing
  • Fewer lockers: To avoid having too many people in the changing rooms, there won’t be as many lockers available as usual.
Will staff be wearing Personal Protective Equipment (PPE)?

Our staff will be risk assessed for the need for barrier protection, e.g. face coverings such as visors. PHE guidance states that where physical distancing can’t be maintained, or the possibility for exposure is high (such as long lengths of time indoors) or risk of activity is high (for example directly working with bodily fluids) there is a higher risk of exposure. 

All members of our clean team will be provided with adequate PPE to ensure both their own safety and yours, in line with Public Health England and UK Active advice. All other members of staff will be wearing PPE where the 2-metre rule can’t be adhered to. 

Gloves can be contaminated with germs, which are difficult to remove, so regular handwashing and using antibacterial hand sanitiser is deemed to be more hygienic. In addition, in a gym environment masks will get damp, which reduces their effectiveness and may also limit a member’s oxygenation when working at intensity. 

Will you be providing hand sanitising gel and wipes in the club?

Yes, there will be a free-standing hand sanitising station at the entrance to your gym, which we ask you to use before you enter, as well as additional-mounted hand sanitising dispensers in key areas throughout the gym. 

There will also be disinfectant spray and blue roll available so you can clean your equipment and mats before and after use. 

Have the gyms been deep cleaned?

Yes, all gyms are deep cleaned regularly. This is an enhanced cleaning process to ensure gyms are clean and disinfected as part of BPL. 

During the closure, all our swimming pools have remained full, filtrated and dosed with the appropriate level of chemicals to ensure they are in the best condition for reopening. Regular checks on the water quality have been completed along with planned maintenance of the pool plant equipment. A full opening procedure has taken place following the guidance from the British Pool Water Treatment Advisory Group (PWTAG). 

Our sites have been visited regularly by our building maintenance teams and we have followed a strict water management regime of regular flushing and turnover of water in our systems, along with temperature monitoring on all our showers and taps. A number of microbiological water tests will be carried out on our water system prior to opening. 

How can I reduce the spread of infection in the gym to protect myself and others?

Please stay at home if you have any concerns whatsoever that you may have contracted, or been in touch with anyone infected with COVID-19.

When in the gym, following the simple guidelines: keep your distance, wash your hands, and clean down kit before and after use with the new self-cleaning stations provided. Also, try not to talk directly to people face to face, rather to one side of each other. Shouting propels droplets further. If coughing or sneezing, do so into the inside of your elbow to catch droplets.

Visiting the gym

Will there be any changes to my gym’s opening hours?

Yes some of our sites have adjusted their opening hours please check their specific website for full opening times.

Will there be any changes to the class timetable?

Group Exercise Classes – We are delighted to say that our group exercise classes are back and are now available to book online!

After further discussions with local authorities and further industry guidance, we have been given the go ahead to re-introduce our group exercise classes.

Classes can be booked through the Your Space App or by clicking the following link: https://bit.ly/BPLBookingsBarnsley

As a member you can book classes from the new time of 7am for up to 9 days in advance.

Bookings will only count if they were made after 14:00 on Sunday 25th October. If you booked anytime before this please re-book as your previous booking will not count, sorry for any inconvenience caused.

As we are now back offering our classes at our venues, we will no longer be offering live classes on the Your Space App due to instructor availability.

Also, we will still keep giving members at venues effected by the Tier 3 restrictions FREE access to Your Space at Home until January! This is our new online club that has over 1200 minutes worth of your favourite classes, taught by your favourite instructors, that you can do from the comfort of your own home. We will be sending out your unique code for this in the coming days.

Is there a time limit on my visit to the gym?

Currently sites have adopted a time limit on all training sessions, this will be reviewed on a regular basis.

How do I make a class or swim booking?

Please use the online bookings or Your space app to book your class , gym or swim session. You can also book online. If you don’t have an account or need help getting started please click here.

Do I need to arrive earlier for my booked class?

Please arrive no more than 5 minutes before your booked session start time and a member of staff will direct you to a designated area to wait. 

What should I bring?
  • Workout gear: Please arrive ready to work out to avoid using the changing room.
  • Minimal belongings: All you need is your membership card and bank card if you want to make a purchase – we won’t be accepting cash
  • Full water bottle: Water fountains will be unavailable for hygiene reasons. You can purchase a bottle of water using your contactless card if needed
  • Yoga mat: If you’ve booked a yoga or Pilates class we ask that you bring your own mat
  • Towel: If you’re using the pool, please bring your own towel. Please don’t bring a sweat towel.
Do I need to arrive ready to workout?

Yes, please do arrive ready to workout where possible as the changing rooms have limited capacity. 

Will there be changing rooms and lockers available?

The changing rooms will not be open during this time but our toilets will be available.

There will be a limited number of lockers available, so please limit your personal belongings and only use a locker if absolutely necessary. 

Unfortunately swimsuit dryers, hair driers and straighteners will be unavailable. 

Gym services and facilities

Will I be able to access Personal Training when you reopen?

Yes, however we will only allow our PT’s to have 1-1 sessions during this period. The only exception to this is a group session with people from the same household.   

Can I book a programme review or induction?

Yes we will be offering these on a 1-1 basis or if you are part of the same household you can do this together with one of instructors.  

Are you allowing junior’s into gym sessions?

Yes, the capacities will differ site to site and they are expected to book as per adult member.

Will I be able to buy food and drink at the café?

The café will remain open with a limited menu available, but you will only be able to order takeout food and drinks.
Outdoor seating will remain available.

Swimming and relaxation areas

Will I be able to use the swimming pool?

Swimming sessions and lessons remain unaffected, and will continue as usual with all social distancing measures in place.

Changes will be made to Calypso Cove Waterpark opening days and times in the coming days. Please keep an eye out on their Facebook page for updates.

Swimming lessons

Swimming lessons have recommenced. For all swimming lesson FAQ’s please click here.

What about family swim sessions?

They will be available through the booking system, please check website for availability.

Will classes run by external providers still be operating (e.g. Puddle Ducks)

No, these classes won’t be available when we reopen. We’ll restart them as soon as we’re able to.

Other FAQs

Can I bring a friend using a free day pass?

No, unfortunately day passes won’t be accepted for the foreseeable future.

I usually workout with a friend, can I still do this?

You should only train with a member of your household as per current government guidelines.

I want to join, are you taking on new members?

Yes, we are always taking on new members! To join, follow the link to view our amazing membership packages, fit to suit everyone’s needs. 

www.yourspacehoyland.com/memberships/

Should I wear gloves in the gym?

No, gloves can harbour a high viral load and contaminate surfaces. The individual may also transfer from glove to face in a higher dose and not touching the face and washing hands thoroughly is far more important.

Do I have to wear a face mask in the gym?

Yes, we are asking members to wear a face covering in busy areas.

Although we are rigidly monitoring capacities within our facility as per government guidance there will be a slight increase in people passing through reception and communal areas, therefore using a face covering is an extra precaution we’d like you to take.

Areas where a face covering is required;

Main Reception
Changing rooms and toilets
Pool Corridors
Viewing Balcony
Sports Hall viewing areas

You are not required to wear a face covering whilst you are exercising and whilst using the changing facility.

If you forget a face covering, don’t worry, we have a limited supply on reception that you can purchase.